Last updated: 9 November 2026
Serendib Trades (“we”, “us”) operates serendibtrades.lk and a store at UG 2, Peoples Park, Colombo 00110, Sri Lanka. This policy explains what personal information we collect when you use our website, how we use it, and the choices you have.
Information we collect
- Orders and accounts: your name, delivery and billing address, phone number, email address and order details when you place an order or create an account.
- Enquiries: the details you send us through the Contact Us and Request a Quote forms.
- Newsletter: your email address if you subscribe to our newsletter.
- Technical information: your IP address, browser type, device and pages visited, collected through cookies and similar technologies.
How we use your information
- To process and deliver your orders and send order updates.
- To reply to your enquiries and prepare quotes.
- To send newsletters and offers, only if you subscribed. You can unsubscribe at any time using the link in any email.
- To keep the website secure and to understand how it is used so we can improve it.
- To meet our legal and accounting obligations.
Cookies and analytics
We use cookies to keep your cart and login working, and analytics and advertising tools (Google Analytics, Google Tag Manager and Google Ads) to understand visits and measure our advertising. You can block or delete cookies in your browser settings; some parts of the site, such as the cart and checkout, may not work without them.
Who we share information with
We do not sell your personal information. We share it only with service providers who help us run the business, such as payment providers, delivery partners, our email and website hosting providers, and Google for analytics, and only as needed for those services. We may also disclose information when required by law.
How long we keep it
We keep order and account information for as long as needed to provide our services and meet legal and accounting requirements. Enquiry and newsletter details are kept until you ask us to remove them.
Security
We take reasonable steps to protect your information, including a secure (HTTPS) website and security monitoring. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your choices
You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails, by contacting us using the details below.
Children
Our website is intended for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
Serendib Trades
UG 2, Peoples Park, Colombo 00110, Sri Lanka
Email: [email protected]
Phone: +94 77 309 6152